Creating a Technical Support Archive
If you experience issues with License Server, you can create a support archive package and send it to Parasoft support for remediation.
To create a technical support archive:
- Choose Technical Support Archive from the Help menu.
- By default, the technical support archive will contain 30 days' worth of logs, but you can change that number to one more suited to your needs.
- Click Download Technical Support Archive to download the archive as a zip file to your device. Be aware that the download can take several minutes depending on the size of your logs.
See Viewing Log Files for information about the log files generated.
