If you are experiencing technical problems, such as test process failure, the best way to remedy the problem is to create a zip archive containing the source file(s) that caused that failure (if applicable), as well as related test information, then send that zip file to Parasoft's support team. On average, these archives are about half a megabyte, and are created in about one minute.
You can configure dotTEST DTP Engine to create a package for technical support. Add the following settings to your .properties configuration file:
techsupport.enabled=true techsupport.create.on.exit=true techsupport.archive.location=[OUTPUT DIRECTORY]
A technical support package will be created in the output directory at the end of an analysis run.
You need to escape the colon and the backslashes to specify the package location. The following example shows what the path may look like:
You can also collect logs manually from the following location (the domain name may need to be replaced with the machine name:
If you run dotTEST DTP Engine with Visual Studio, additional logs can be collected from:
In your IDE, click Parasoft in the menu bar and chooseOptions.
Enable the Enable option and choose any additional options.
Click Create Archive.
When creating a support archive it is best to ensure that it contains all the information that is relevant to the problem, while avoiding unrelated information.
To access recent support archives:
Click Parasoft in the menu bar and chooseOptions.
Click Explore Archives to view the archives created in the specified location or in the default workspace location.