If you are experiencing testing problems such as build failures, the best way to remedy the problem is to create a zip archive containing the source file(s) that caused that failure (if applicable), as well as related test information, then send that zip file to Parasoft's support team (see Contacting Parasoft Technical Support). To facilitate this process, you can have the product C/C++test automatically create an archive when testing problems occur. On average, these archives are about half a megabyte, and are created in about one minute.
By default, an archive is not created when testing problems occur. You can either manually prepare and send a support archive when needed, or you can modify Parasoft archive creation options so that the product C/C++test automatically prepares and sends an archive when testing problems occur.
To configure the product C/C++test to automatically prepare and send archives when testing problems occur:
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