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By default, usernames are case sensitive (for example, "JohnSmith", "johnSmith", and "johnsmith" are all different users). You can change user login case sensitivity by setting the <case-sensitive> property in the PSTRootConfig.xml configuration file to false and restarting the License Server. The file is located in the <LSS_DATA>/conf/ directory. Note, : if you are using the WAR deployment on a custom Tomcat server, the file is located in the <TOMCAT>/webapps/pstsec/conf directory and you need to restart Tomcat instead.
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