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If you are experiencing testing problems such as build failures, the best way to remedy the problem is to create a zip archive containing the source file(s) that caused that failure (if applicable), as well as related test information, then send that zip file to Parasoft 's support team (see Contacting Parasoft Technical Support). To facilitate this process, you can have C/C++test automatically create an archive when testing problems occur. On average, these archives are about half a megabyte , and are created in about one minute.

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1. Open the Technical Support panel by choosing Parasoft> Preferences, then selecting the Parasoft> Technical Support category.
2. Check Enable auto-creation of support archives.

3. Customize additional options as needed. Available options are:

   Option	Description
   Send archives by e-mail	If this option is enabled, the archive is sent automatically. If you enable this option, be sure to set the e-mail options in Preferences> E-mail if you have not already done so.
   C++test configuration files	All user and team Test Configurations available to C/C++test at the time the technical support archive is created.
   DTP engine configuration files	Additional C/C++test data generated during analysis.
   Environmental data	Environment variables, JVM system properties, platform details, additional properties (memory, other).
   Preprocessed source files	If this option is enabled, you will be prompted to include preprocessed source files when the Create Archive button is clicked. If the Enable auto-creation of support archives option is enabled, pre-processed source files will be automatically added to any archives created.
   Project properties	Properties from the project, platform, tool, and options extractor. If this is enabled, the archive will probably contain your preprocessed sources, Makefiles, and other files you have added to the project. Moreover, it might also contain data that can reveal your project’s structure.
   Test run data	Checker-specific (standards, execution, generation) data that is automatically collected during test sessions. This option must be enabled in order to collect data during test runs.
   General application logs	Various platform/application logs.
   Enable verbose logging	Includes verbose logs included in the archive. Note that this option cannot be enabled if the logging system has custom configurations. Verbose logs are stored in the xtest.log file within the user-home temporary location (on Windows, this is <drive>:\Documents and Settings\<user>\Local Set-tings\Temp\parasoft\xtest). Verbose logging state is cross-ses-sionpersistent(restored on application startup). The log file is a rolling file: it won't grow over a certain size, and each time it achieves the maximum size, a backup will be created.
   Enable source control output	Includes output from source control commands in verbose logs. Note that the output could include fragments of your source code.
   Advanced options	If the support team asked you to enter any advanced options, check this box, then enter the options here.
   Archives location	If you do not want to use the listed archive location, specify a new one.

4. Click Apply, then OK.

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