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Comment: Published by Scroll Versions from space ENGINES1031 and version 10.4.0

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Creating a Support Archive in Command Line

You can configure 

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dotTEST

 DTP Engine to configure dotTEST to create a package for technical support. Add the following settings to your .properties configuration file:

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A technical support package will be created in the output directory at the end of an analysis run.

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You need to escape the colon and the backslashes to specify the package location. The following example shows what the path may look like:

Code Block
C\:\\Project\\Mailsystem\\Report

You can also collect logs manually from the following location (the domain name may need to be replaced with the machine name:

Code Block
%ProgramData%\Parasoft\dotTEST\<Domain>_<User>\logs

If you run dotTEST

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with Visual Studio, additional logs can be collected from:

Code Block
%localappdata%\Parasoft\DtpPlugin\logs\

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Creating a Support Archive in the IDE

  1. In your IDE, click Parasoft in the menu bar and choose 

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    Options.

  2. Select Technical Support.

  3. Enable the Enable option and choose any additional options.

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  4.  (Optional) Enable the Archives option and specify the custom location where created archives will be placed. If a custom location is not specified, archives will be created in the default workspace location (click Explore Archives to view the location).



  5. Click Apply.

  6. Click Create Archive.

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When creating a support archive it is best to ensure that it contains all the information that is relevant to the problem, while avoiding unrelated information.

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  1. Click  Parasoft in the menu bar and choose  

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    Options.

  2. Select Technical Support.

  3. Click Explore Archives to view the archives created in the specified location or in the default workspace location.

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