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  1. Set up the PARASOFT_SUPPORT_NET_INTERFACES environment variable.

  2. Set the variable value to a stable Ethernet network interface. Do not use virtual, temporary or loopback interfaces. 
    - On Windows: Set the value to the MAC address of your network card. You can use the ipconfig -all command to obtain the address.  For example:

    Code Block
    SET PARASOFT_SUPPORT_NET_INTERFACES=00-10-D9-27-AC-85
    - On Linux: Set the value to one of the network interfaces from the "inet" or "inet6" family. You can use the ifconfig command to obtain the list of available interfaces. For example: 
    Code Block
    export PARASOFT_SUPPORT_NET_INTERFACES=eth1

If the problem persists, you can obtain diagnostic information by setting up the environment variable PARASOFT_DEBUG_NET_INTERFACES and setting its value to true. This will print to the standard output the checking procedure that can be shared with technical support, as well as the interface that is used to compute your machine ID. The interface will be marked with the [SELECTED] prefix.