The Selenic ID plug-in includes interfaces for contacting Parasoft support in the event that you have issues running Selenic.
Contacting Support
Choose Parasoft> Parasoft > Contact Technical Support to go to the Parasoft customer portal. You must register with Parasoft to use the customer portal features, which include downloading products, requesting licenses, and contacting support.
You can also use the feedback links in the Selenic perspective tool bar. See Working with the IDE Plug-in UI.
Generating a Support Archive
Parasoft support staff may request a technical support archive to assist with troubleshooting. The archive is generated during execution.
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Selenic will generate a support archive during execution that you can send to Parasoft support.
Support Statement
The following support policy describes the terms and conditions under which Parasoft provides support for Parasoft Selenic. Support covers Parasoft Selenic and its use of the Selenium framework, but support does not extend to a user's use of the Selenium framework.
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